SANFRANCISCO-Only21percentofworkersworldwideare“engaged"-that'sthewordusedtodescribeworkerswhoarereadytoexpendsomeextraeffortatwork-while38percentaredisengagedaccordingtoanewsurvey.“Engagementisno

　　SANFRANCISCO-Only21percentofworkersworldwideare“engaged"-that'sthewordusedtodescribeworkerswhoarereadytoexpendsomeextraeffortatwork-while38percentaredisengagedaccordingtoanewsurvey.

　　“Engagementisnotsatisfactionorhappinessbutthedegreetowhichworkersconnecttothecompanyemotionallyandthedegreetowhichworkersareawareofwhattheyneedtodotoaddvalueandarewillingtotakethataction"saidJulieGebaueramanagingdirectorofTowersPerrin a consultingfirmwhichsurveyedalmost90000workersin19countries.

　　“Happyemployeesdon'tnecessarilycreatebetterfinancialresultsbutthereisa definitelinkbetweenengagementandacompany'sfinancialperformance"Gebauersaid.

　　Thesurveyfound21percentofworkersworldwideareengagedandanother41percentare”enrolled"whichmeansthey'reontheroadtoengagement.

　　Morethan80percentoftheengagedemployeessaytheycontributetothequalityofcompanyproductsservicesandcustomersatisfactionwhileonly40percentofdisengagedworkersagree.

　　Engagementhelpsretention（留置）too.About50percentofengagedemployeessaytheyhavenoplanstoleavetheircompanyversus15percentofthedisengaged.

　　“Thefactthatalmost80percentofworkersaredisengagedislikelycosting companiesmoney."Gebauersaid.

　　“Theconceptionofengagementisreallyafinancialissue"saidGebauer. ‘Organizationsthathaveemployeesthatarehighlyengageddeliverbetterfinancialresultsthanthosethatdon't."

　　InaseparatestudyTowersPerrinassesseddataon40globalcompaniesoverathree-yearperiodmeasuringemployeeengagementatacertainpointandthenlookingatthecompanies'financialresultsoverthefollowingthreeyears.

　　Companieswithhighlymotivatedworkersenjoyeda3.7percentincreaseinprofitswhilecompanieswithalowerlevelofworkercommitmentsawadecreaseinprofitsslightly.

　　Whatmakesforanengagedemployee?It'snotnecessarilypay.Whilethelevelofpayisimportantit'snotamongthetop10driversofengagement.Ratherthanonlyusingthepaycompaniesshouldsurveytheirworkforcemuchastheymightstudytheircustomerstoassesswha