20分求英语情景对话`酒店投诉

　　人物:经理(hotelmanager),客人(guest)`

　　G;MayIspeaktothehotelmanagerplease?

　　M:Hi,thisisBennySmith,themanagerofHolidayInn.HowcanIhelpyou?

　　G:Hi.MynameislisaWang.Iwouldliketofileacomplaintofthepoorserviceofyourhotel.ThisismyfirsttimetostayinHotelanditwillbemylastonetoo.

　　M:Iamsorrytohearthat.Couldyoutellmeexactlywhatitisallabout?

　　G:WhenIcheckedinyesterday,thetwogirlsatthefrontdeskwerequiterude.Theywerechattingwitheachother.AndwhenIaskedaboutsomeinformationofthelocalsceneries.Theyjustthrewapamphletatthedeskandwentontheirchatting.Thatisveryunprofessional.

　　M:Mrs.Wang,Iapplogizeforwhathadhappened.Iwilllookintoitandgiveyouareplyassoonaspossible.

　　G:Thankyouforyourattentioninthismatter.Ireallyappreciatethat.

　　M:GouldyougivemeanumberthatIcanreachyou?

　　G:123-456-789

　　M:ok.Mrs.Wang,thankyousomuchforcalling.IsincerelyaskyoutocomebacktoourhotelagainandIpromiseyouthatwhathadhappenedtoyouyesterdaywillnotrepeat.Haveagoodday!bye!

　　G:bye!