一道英语的阅读题,英语高手请进,请认真作答AirplaneHooligans'Airrage'isnowamajorconcernfollowingmovesbyairlinestodrawupapassengerblacklistafteranumberofviolentin-flightincidents.Germanflightattendantsreport

　　一道英语的阅读题,英语高手请进,请认真作答

　　AirplaneHooligans

　　'Airrage'isnowamajorconcernfollowingmovesbyairlinestodrawupapassengerblacklistafteranumberofviolentin-flightincidents.Germanflightattendantsreportthatonethingiscertain,withthegrowthinairtravelthenumberofin-flightviolentincidentsisalsoincreasing.OttoZiegelmeier,DirectoroftheIndependentFlightAttendants'Organisation(UFO)reportsthattherangeofincidentsbypeopledescribedas"unrulypassengers"variesfromracistremarksallthewaytofistfightsonboard.

　　Asecurityexpertforapilots'associationagreesthatitisaseriousproblem.BritishAirwaysregistered260incidentsin1997,fourtimesthefigureofthreeyearsearlier.TherearenostatisticsinGermany,butofficialsestimatethateachyearsome100,000passengersonboardGermanairplanesmisbehaveseriously.

　　Whileanumberofforeignairlinesarestartingtotakeactionagainstunrulypassengers,thetopicisnottakentooseriouslyinGermany.Flightattendantsandpilotsgroupsfeelthatairlines,outofconcernfortheirreputation,arecoveringuptheproblem.Forexample,Lufthansaofficialsspeakonlyofsomeisolatedincidentsandsaythatsofartherehavebeennoseriouscasesreported.Comparedtothetotalnumberofairtravelers,unrulypassengersremainasmallminority.Butthen,asinglepassengercanbecomeasecurityhazardifhestartstoplaywiththedoors,triestoforcehiswayintothecockpitorsecretlysmokesacigaretteinthetoilet.

　　Expertssaythatoftenthefearofflyingisacauseofaggressivebehaviour.Usuallyalcoholplaysarolebecauseintheextremelylowhumidityoftheairplaneithasamuchgreatereffectthanontheground.Inmanycases,whenflightattendantsdenyapassengeranotherdrink,thereisaheatedreaction.Inoneinstance,amanstruckastewardesssoviolentlyinthefacethatshesufferedabrokenjaw.

　　Airlinesoftenhaveproblemswithbusinesspassengersbecausetheyarealwaysusedtobeingincontrol.However,asoneairlineofficialstated,"butupinthesky,it'sthepilotwho'sincharge."Otheragenciesagreethatmanybusinesspassengershaveaproblemwithfollowingsomeoneelse'sinstructions.HesaidthatAmericanAirlineshasevenobser