1、着工作服到礼宾台报到,上岗前必须自我检查服装、工号牌、鞋袜、服装是否符合酒店的要求.

　　2、查看交接班记录,了解上一班次移交事项.

　　3、记住老客人、商务客人的姓名,对于重点客人应尽量用姓名称呼客人.

　　4、了解酒店各项服务设施以及营业时间.

　　5、遇到雨雪天气,应为宾客存放雨具.

　　6、为进出店零星客人提供行李服务.

　　7、负责收集、装卸团队行李,并请领队和司机确认交接.

　　8、在大堂各点值岗时必须思想集中,站立姿势端正,工作主动.

　　9、礼貌引领客人进客房,并根据实际情况,正确熟练的用中英文向客人介绍酒店的各项服务设施.

　　10、负责留言、信件、快件的投递,并请收件人签名,回大堂后,填写相应表格.

　　11、提供呼唤找人服务.

　　12、熟悉应急处理程序,一旦有紧急情况,能单独处理.

　　13、员工之间团结互助,密切配合,完成上级交办的其它任务

　　1,wearingoverallstoaconciergestationtoreport,pre-servicemustbeself-censorshipclothing,workplate,footwear,clothingmeetstherequirementsofhotels.

　　2,viewtheshiftreliefrecord,understandingofthefrequencyofthetransferofamatter.

　　3,remembertheoldguests,businessguestsnamesshouldbeusedforthefocusoftheguestscalledtheguestsnames.

　　4tounderstandthevarioushotelservicesandfacilities,aswellashours.

　　5,encounteredrainandsnowweather,raingearshouldbekeptguests.

　　6guestsinandoutofshopsscatteredbaggageservices.

　　7,isresponsibleforcollecting,loadingandunloadingtheteamluggage,andrequestedthemanagerandthedrivertoconfirmthehandover.

　　8postsinthelobbyeachpointvaluemustbethinkingisaconcentrated,standinguprightposture,workinitiative.

　　9,courtesyofleadingtheguestsintotheroom,andaccordingtotheactualsituation,thecorrectskilledinChineseandEnglishbriefedtheguestsonthehotel'svariousservices.

　　10,isresponsibleformessages,mail,expressdelivery,andrequeststherecipient'ssignature,returntothelobby,aftercompletingtheappropriateform.

　　11callstofindsomeonetoprovideservices.

　　12,arefamiliarwithemergencyprocedures,ifthereisanemergency,canbedealtwithseparately.

　　13,ofsolidaritybetweenemployeesandcloselycoordinatewiththecompletionofothertasksassignedbysuperiors

　　翻译器翻译的,有问题的,慎重选择