英语翻译Ataxidrivertaughtmeamilliondollarlessonincustomersatisfactionandexpectation.Motivationalspeakerschargethousandsofdollarstopassonthiskindoftrainingtobusinessmanagersandstaff.Itcostmeonlya$12taxiride.I
英语翻译
Ataxidrivertaughtmeamilliondollarlessonincustomersatisfactionandexpectation.Motivationalspeakerschargethousandsofdollarstopassonthiskindoftrainingtobusinessmanagersandstaff.Itcostmeonlya$12taxiride.
IhadflownintoDallasforthesolepurposeofcallingonacustomer.Timewasofgreatimportanceandmyplanincludedaquickturnaroundtripfromandbacktotheairport.Aspotlesstaxipulledup.Thedriverrushedtoopenthepassenger’sdoorformeandmadesureIwascomfortablyseatedbeforeheclosedthedoor.Ashegotinthedriver’sseat,hementionedthattheneatlyfoldedWallStreetJournalwasformyuse.HethenshowedmeseveraltapesandaskedmewhattypeofmusicIwouldenjoy.Well!Ilookedaroundfora“WatchingCamera!”Wouldn’tyou?
IcouldnotbelievetheserviceIwasreceiving!Itooktheopportunitytosay,“Obviouslyyourtakegreatprideinyourwork.Youmusthaveastorytotell.”“Youbet,”hereplied,“IusedtobeinCommercialAmerica.ButIgottiredofthat,thinkingthatmybestwouldneverbegoodenough.IdecidedtofindmypositioninlifewhereIcouldfeelproudofbeingthebestIcouldbe.IknewIwouldneverbearocketscientist,butIlovedrivingcars,beingofhelptoothersandfeelinglikeIhavedoneafullday’sworkanddoneitwell.Ievaluatemypersonalpossessionsand…wham!Ibecameataxidriver.OnethingIknowforsureisthattobegoodinmybusinessIcansimplyjustmeettheexpectationsofmypassengers.However,tobegreatinmybusiness,Ihavetogobeyondthecustomers’expectations!Ilikeboththesoundandthereturnofbeing‘great’betterthanjustgettingbyonaverage.”
DidItiphimwithouthesitation?Youbet!CommercialAmerica’slossisthetravelingfolk’sfriend.