来自曹旭松的问题
【asweknow,areceptionistworksinoneofthefrontofficesbythefronthallorlobbyofahotel.Usualll,allmembersofstaffworkingintheseofficeshavedirectpersonalortelephonecontactwiththeguest.Now,reservationsbye-mailaremoreandm】
asweknow,areceptionistworksinoneofthefrontofficesbythefronthallorlobbyofahotel.
Usualll,allmembersofstaffworkingintheseofficeshavedirectpersonalortelephonecontactwiththeguest.Now,reservationsbye-mailaremoreandmorepopularallovertheworld.whyisthis?becausethee-mailreservationsarefastandtheconfirmationismadeimmediately.ifahotelisabletoacceptabooking,thereservationsclerkmustrecordit.thereservationsclerkalwayscompletesareservationformandentersinformationinareservationdiary.
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