A：Hello,B.Whereareyougoing?

　　B：IwanttobuysomebooksatBooksPlaza.

　　A：That'stoomuchtrouble.Youcanbuythemontheinternetandthey'llbecheaper.

　　B：Isitreliabletobuythingsonline?

　　A：They'lldeliverthebookstoyourhomeforfreeandifthereisanyproblemyoucanreturnthem.

　　B：Really?Comeandteachmehowtobuybooksonline.

　　C：Hello,AandB.Whatareyougoingtodo?

　　B：Wewanttobuysomethingsontheinternet.

　　C：Isitreliabletobuythingsonline?

　　A：Yeah.It'sreallyconvenienttoshopfromhome.Italsosavestime.

　　C：Whataboutcounterfeitgoods?

　　A：Well,someplacessellthem.Soyouhavetobecarefulwhereyoushop.

　　C：Doyouacceptreturns?

　　A：Theyacceptreturnsuptosevendaysafterpurchasebuttheydonotcovershippingandhandling.

　　C:Oh,Iknow,EandFwereshoppingonline,Ithinktheycanhelpyou.Ihavesomethingtodo,byebye

　　AandB:Bye.

　　F：E,HowtomakeInternetphonecalls?

　　E:youwanttocallInternetphone?

　　F:Ihavebuyabookontheinternet,butthebookhassomeproblems.

　　E:Oh,Iknow.Firstly,it’snecessarytohavesoundadapter,amicrophone,anearphoneandIPsoftwareinyourcomputer.Secondly,starttheIPsoftwareandconnectittotheIPserver.Chooseyourcommunicatingpartnerintheuserlistandyoucanhaveconversationsorwordchatwithyourpartner.Thirdly,ifyouwanttotalkwithyourfriend,thetwoofyoumustappointtogetconnectedtothesameIPserveratthesametime.

　　F:Thanks,letmehaveatry.

　　D：Hello,CustomerService.

　　F：Hello.Iboughtthebook"Home"fromyourwebsite,butitmissessomepages.

　　D：Couldyoutellmeyourordernumber?

　　F：4-4-9-8-3-2-6-7-6.

　　D：OK,thetitleofthebookis"Home",right?Allthecopiesofthisbookhavealreadybeensold,butwecanstillofferyouarefund.

　　F：Alright,howcanIgettherefund?

　　D：Astaffmemberwillcometoyourhousetoissueyoutherefund,assoonasit'spossible.

　　F：OK.WhenexactlycanIexpectyourstaffmembertoarrive?

　　D：Therehasbeenalargeamountofordersrecently,soitmighttakeafewdays.Butwewilltrytomakeitwithinthreedays.

　　F：Thankyouverymuch

　　AandB:Hello,EandF.Whatareyoudoingnow?

　　E:Hello,AandB.Fbuyabookonline,butithassomeproblemssohewanttorefundit.

　　A：Bwanttobuysomebooksonline,andCtoldweyoucanhelpus.

　　F:Ithasnoproblems.Let'susemyaccount.Openthehomepageofthiswebsite,searchforthetitleofabookandthenyoucanseethesearchresults.

　　B:I'dliketobuythesetwobooks.

　　F:OK,justclickthe"buy"buttonsbelowthem.NowI'llplacetheorder.

　　B:Alright.I'llregisteranaccountformyselfandnexttimebuyusingmyaccount.

　　F：Ok,youhavebuythem,whenIresevethemIwillcallyou.

　　B:thankyou,Iwillgohome,A,whataboutyou?

　　A:Iwillgohometoo.EandFseeyounexttime.

　　EandF:Seeyou.