【英语翻译Tomeettheneedsofcustomers,firmsmustgivetheirfrontlineworkers(officeclerks,front-deskpeopleathotels,salespeople,ect.)freedomtorespondquicklytocustomerrequests.Thisiscalledempowerment.Manybusinessesmustreorganize】

　　英语翻译

　　Tomeettheneedsofcustomers,firmsmustgivetheirfrontlineworkers(officeclerks,front-deskpeopleathotels,salespeople,ect.)freedomtorespondquicklytocustomerrequests.Thisiscalledempowerment.Manybusinessesmustreorganizetomaketheirfrontlinepeoplemoreeffectivethantheyarenow.Manyfirmshaveformedcross-functionalteamstoallowpeoplefromvariousdepartmentstoworktogether.Theseteamshavelearnedtoworkwithoutclosesupervision;thustheyareoftencalledself-managedcross-functionalteams.Companiesthathaveformedself-managedteamswillexpectalotmorefromtheirlower-levelworkersthantheydidinthepast.Becausetheywillhavelessmanagementoversight,suchworkerswillneedmoreeducation.Furthermore,lower-levelemployeeswillneedtoreceivehigherpayandbetreatedmoreaspartnersinthefirm.Increasingly,managers’jobswillbetotrain,support,coach,andmotivatelower-levelemployees.Asmanycompanieshavediscovered,itsometimestakesyearstorestructureanorganizationsothatmanagersarewillingtogiveupsomeoftheirauthorityandemployeesarewillingtoassumemoreresponsibility.

　　Intheirrushtogivecustomerswhattheywantandneed,managersmustbecarefulthattheycauseminimaldamagetothenaturalenvironment.Businessandgovernmentleadersthroughoutthecomingyearswillbediscussingtheissuessuchasthepotentialbenefitsandhazardsofnuclearpower,recycling,themanagementofforests,theethicaltreatmentofanimals,andtheprotectionoftheairwebreatheandwaterwedrink.Environmentalismmustnotbeasocialcauseofafew;itmustbeamajorfocusofeveryone,andit’sbecomingincreasinglyso.